Refund Policy

Last updated: June 2026

At DermCura Shop, we strive to provide high-quality skincare and beauty products. Due to the nature of our products, please review our return policy carefully.

1. Returns
   We accept returns within 14 days of delivery only under the following conditions:
   The item must be unused, unopened, and in original packaging
   All seals must be intact
   Proof of purchase is required
   Important:
Due to hygiene and safety reasons, opened or used skincare products cannot be returned.
2. Non-Returnable Items
   The following items are not eligible for return or refund:
   Opened or used products
   Skincare products once opened
   Sale items
   Gift cards
3. Return Shipping
   Customers are responsible for return shipping costs
   Shipping fees are non-refundable
   Original shipping charges are not refundable
4. Damaged or Incorrect Items
   Please inspect your order upon arrival.
   If your item is:
   Damaged
   Defective
   Incorrect
   Contact us within 48 hours of delivery at:
   dermcurashop@gmail.com
   We will resolve the issue promptly.
5. Refund Process
   To request a return, please email us at:
   dermcurashop@gmail.com
   Include:
   Order number
   Reason for return
   Photos (if applicable)
   If your return is approved:
   You will receive return instructions
   Items sent without prior approval will not be accepted
   We reserve the right to refuse returns that do not meet the above conditions.
6. Refunds
   Once your return is received and inspected:
   We will notify you of approval or rejection
   If approved, your refund will be issued to your original payment method
   Please allow:
   3–5 business days for processing
   Additional time depending on your bank or credit card provider
7. Important Notice:
   All products are intended for cosmetic use only
   Results may vary by individual
   We are not responsible for misuse or improper application
   We reserve the right to deny refunds in cases of suspected misuse, abuse, or fraudulent claims.