Last updated: June 2026
At DermCura Shop, we strive to provide high-quality, professional-grade skincare products. Due to the nature of our products, please review our return policy carefully.
- Returns
We accept returns within 14 days of delivery only under the following conditions:
The item must be unused, unopened, and in original packaging
All seals must be intact
Proof of purchase is required
Important:
Due to hygiene and safety reasons, opened or used skincare products cannot be returned.
- Non-Returnable Items
The following items are not eligible for return or refund:
Opened or used products
Skincare and chemical peel treatments once opened
Sale items
Gift cards
- Return Shipping
Customers are responsible for return shipping costs
Shipping fees are non-refundable
Original shipping charges are not refundable
- Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is:
Damaged
Defective
Incorrect
Contact us within 48 hours of delivery at:
support@dermcuraskin.com
We will resolve the issue promptly.
- Refund Process
To request a return, please email us at:
support@dermcuraskin.com
Include:
Order number
Reason for return
Photos (if applicable)
If your return is approved:
You will receive return instructions
Items sent without prior approval will not be accepted
We reserve the right to refuse returns that do not meet the above conditions.
- Refunds
Once your return is received and inspected:
We will notify you of approval or rejection
If approved, your refund will be issued to your original payment method
Please allow:
3–5 business days for processing
Additional time depending on your bank or credit card provider
- Important Notice
Due to the professional nature of chemical peel products:
All products are intended for cosmetic use only
Results may vary by individual
We are not responsible for misuse or improper application
We reserve the right to deny refunds in cases of suspected misuse, abuse, or fraudulent claims.